Refund policy
Thank you for buying from us! If you are not entirely satisfied with your purchase, we’re here to help.
My WireHub provides a 3-month warranty for electrical and electronic related products. The time starts from the delivery date indicated by the forwarder or 120 days after the shipment in case of untraceable delivery. My WireHub reserves the right to define electrical and electronic related products.
We process returns and refunds on the following cases:
- DOA (dead on arrival)
If the product arrives broken or is not working, please contact our customer support through the Contact Us form or by sending an email to priority@mywirehub.com, within 5 days from the delivery date indicated by the forwarder, and provide all the necessary information that will be requested in the follow up email. Should it not include ALL the necessary information requested within the indicated timeframe, the request will not be entertained. A team of professionals will review the request and provide a response within 30 days from receiving all the information required. If the request is approved, My WireHub will either re-ship a new product at its expense or refund the full amount spent by the customer. This refund includes the product cost, shipping (if applicable), duties and all other taxes if applicable.
If deemed necessary to have the product returned, customer support will notify the customer and give all the necessary information on how to proceed. All of the product’s accessories (such as cables, chargers, batteries, manuals, packaging, gifts, spare parts etc.) must be included in the return package. If any accessory is missing, the cost of the missing part may be charged to the customer. Once the product arrives at our warehouse, we will review the request and reply to the customer within 30 days of the arrival of the return package. If the request is approved, a reshipment or a refund will be issued, according to the customer’s preference. In case of reshipment, the shipping fees will be covered by My WireHub and the method of shipment will be the one chosen in the original order.
- Incorrect product on arrival
If the wrong product is delivered (it differs from the one that was ordered, i.e. wrong color, wrong size, wrong model etc.) please contact our customer support through the Contact Us form or by sending an email to priority@mywirehub.com, within 5 days from the delivery date indicated by the forwarder, and provide all the necessary information that will be requested in the follow up email. A team of professionals will review the request and provide a response within 30 days from receiving all the information required. If the request is approved, My WireHub will either re-ship a new product at its expense or refund the full amount spent by the customer. This refund includes the product cost, shipping (if applicable), duties and all other taxes if applicable.
If deemed necessary to have the product returned, customer support will notify the customer and give all the necessary information on how to proceed. All of the product’s accessories (such as cables, chargers, batteries, manuals, packaging, gifts, spare parts etc.) must be included in the return package. If any accessory is missing, the cost of the missing part may be charged to the customer. Once the product arrives at our warehouse, we will review the request and reply to the customer within 30 days of the arrival of the return package. If the request is approved, a reshipment or a refund will be issued, according to the customer’s preference. In case of reshipment, the shipping fees will be covered by My WireHub and the method of shipment will be the one chosen in the original order.
Slight differences in the product, the product logo or the packaging received compared to previous shipments or to the photos displayed on our App or website may occur due to different batches of production. However, if the physical appearance of the product is similar and the functions of the product are correct, it will not fall in the category of “incorrect product” and will therefore not be eligible for free reshipping or a refund.
- Defective product within the warranty period (RMA)
All the electronic products My WireHub sells have a 3-month warranty for the defects in materials or manufacturing. Any damage caused by, but not limited to, artificial damage, accident, improper use, improper assembly, improper repair, improper maintenance, are not covered by the warranty.
Within the validity period of the warranty, if the product is found to be faulty, please contact our customer support through the Contact Us form or by sending an email to priority@mywirehub.com, within the indicated timeframe.
The defective product must be returned to our warehouse by following our shipping instructions to return the product at the end of this policy, and the return shipping fees will be at our expense. If any import duties, taxes or related charges incur during the return process, My WireHub will be 100% responsible for it.
We will review the request and will provide a response within 30 days from receipt of the item in our warehouse.
Once we have received the defective product and have identified that fault, My WireHub will either provide a free repair or replacement of the product, or issue a full refund. The offer will depend on the product and its supply chain conditions. The return shipping fee after the repair or the replacement will be at My WireHub’s expense, likewise any liable import duties or taxes on the new parcel.
Slight differences in the product, the product logo or the packaging received compared to previous shipments or from the photos displayed on our App or website may occur due to different batches of production. However, if the physical appearance of the product is similar and the functions of the product are correct, it will not fall in the category of “incorrect product” and will therefore not be eligible for free reshipping or a refund.
- Unsatisfactory product
My WireHub's Return and Refund Policy can only be applied to errors or malfunctions related to the product’s features or specifications. No refund or return request will be accepted if the customer does not like the product received without a valid reason.
Shipping Instructions to Return Product
Should My WireHub deem necessary to have a product returned, customers must provide all the necessary information that will be requested in the follow up email received. Once received, a ticket ID number will be issued.
All of the return shipments must follow the instructions below:
- The return parcel must include all the accessories or materials provided in the original package
- The customer must leave a note inside the return package with the following details:
*Return ticket ID number
*Return product name and quantity
*A short description of the problem occurred with the product
To avoid high import duties or taxes on the return package, we request you please avoid using an express courier like DHL, FedEx, UPS, TNT or similar ones. We suggest using Post EMS or registered post mail. If any import duties, taxes or related charges are incurred during the return process, we will be 100% liable for them.
Any return package that arrives without prior approval from My WireHub or without a return ticket ID number, will be rejected.
Customer Incurred Charges
If at any point during the return process, a customer incurs charges or fees of any kind, such as return shipping fees, duties, taxes or other related charges, we encourage the customer pays such fees and request a refund from My WireHub. Doing so will speed up the entire process and make it less of a hassle.
As we take 100% liability for such charges, My WireHub will swiftly issue a refund to the customer within 5 business days.
To request such refund, please make ready an evidence of payment, then contact our customer support through the Contact Us form or by sending an email to priority@mywirehub.com.
Order Cancellation
Sometimes you change your mind — We get it! That's why we offer free order cancellation within the first 24 hours of placing your purchase, no questions asked.
Simply reach out to our customer support team within that window, through the Contact Us form or by sending an email to priority@mywirehub.com and we'll cancel your order instantly, with a full refund.
However, once 24 hours have passed, your order moves into processing and can no longer be cancelled. At that point, the sale is final.
Limitation of Liabilities
My WireHub reserves the right to update, change or replace any part of this Refund & Return Policy by posting updates and/or changes on our website. Customers are responsible for checking this page periodically for changes. Customers’ continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.